Frequently Asked Questions

If you have any questions regarding the City of London's Probationary Firefighter recruitment process that are not answered below, please contact us for assistance.

Q. "When is the last day to apply?"

A. We will be accepting applications on this web portal until November 27th, 2018, at 6:00pm EST.

Q. "What are the hours that I can speak with a representative on the phone or a Live Chat with a team member?"

A. Representatives from Firefighter Recruitment Services of Canada Inc. (FRSC/FireHire) can be reached:

FROM October 29th, 2018 at 8:00AM EST UNTIL November 27th, 2018, at 6:00pm EST

ON November 27th, 2018

AFTER November 27th, 2018

Q. "I've applied before - do I need to apply again?"

A. Yes. Each recruitment campaign is unique and each City/ Town/ Municipality sets their own standards and minimum requirements.

Q. "Does everyone who applies, get to write the exam?"

A. Yes. Everyone who pays the administration fee within the portal and applies writes the exam. Please note that you are responsible for being on time and at the location of the exam on the date you were scheduled.

Q. "How often should I expect to hear from the Recruitment Team?"

A. We endeavour to keep you informed and current with information as it is relevant to the status of your file using a variety of means of communications (email, website notices, phone, texts). Please note it is your responsibility to keep us informed if you have a change in contact information or if you will be unavailable for a period of time. (e.g.: on vacation, out of the country, etc.).

Q. "Where can I get updated information?"

A. Please check the Announcements tab within this portal and website for information and updates on exams dates/times.

Q. "Do you accept out-of-province applicants?"

A. Yes. However, be aware that you will be required to travel to London on many separate occasions to participate in different tests, sometimes with little advance notice. **Note: Please be aware that any costs associated with travel and/or relocation expenses are your own responsibility.

Q. "Can you recommend courses to take to better my chances of being selected?"

A. Due to the competitive nature of the assessment process, we are unable to provide recommendations to potential applicants on how to increase their competitiveness.

Q. "Why do candidates pay fees to participate in the hiring process?"

A. As a municipal organization, our department must be fiscally responsible for managing funds we receive through taxes. To ensure there are sufficient resources to provide emergency response services, firefighter applicant testing procedures must run on a cost-recovery basis.

Q. "I've decided to withdraw, can I get my money back?"

A. All fees are assigned to a specific step in our process including processing of your application and your aptitude exam. We encourage you to consider all aspects of the recruitment process before applying as all fees are non-refundable once they have been received.

Q. "By paying the application fee, does that mean I am guaranteed a job?"

A. No. The application fee is to process your application and covers the cost of the written aptitude test only.

Q. "Do I get my exam marks/results?"

A. The City of London will post marks from this recruitment. Please ensure you have your Applicant ID handy as this will be used to identify your exam marks (for privacy reasons you will not be identified by name). Exam marks will be posted on the Announcements Tab of the web portal of London's on-line application approximately 2 weeks after the exam dates.

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